Text messages and chat have become some of the most important evidence in litigation, investigations, regulatory inquiries and compliance matters. From SMS and WhatsApp to Microsoft Teams and Slack, they show how people interact, decide and share information.
But reviewing them shouldn’t mean turning conversations into thousands of static documents and making reviewers piece the flow back together.
CloudNine Review shows text and chat data in familiar chat-bubble threads, with message-level tagging, bulk review and streamlined production, in SaaS or On-Premise.
SMS · WhatsApp · Microsoft Teams · Slack · email and documents, in one review environment
Stop Treating Conversations Like Documents
Traditional eDiscovery platforms were built for email, office files and static documents. When they meet text and chat data, many workflows convert messages or conversations into document-like records that reviewers then have to piece together. That hides the flow of the conversation and adds time to review, tagging and production.
CloudNine Review takes a different approach. It presents supported text and chat data in a familiar, near-native conversational format, so reviewers can follow the exchange, see the sequence of messages and judge each one without losing the conversation around it.
Focus on the evidence, not on the mechanics of interpreting it.
Review Conversations the Way They Happened
Familiar chat-bubble views
Messages appear in a conversational layout that’s easy to follow and understand.
Message-level precision
Tag individual messages for relevance, privilege or confidentiality without treating the whole conversation as one unit.
Bulk tagging
Apply review decisions across many selected items to move through high-volume collections faster.
Context preserved
See how messages, participants, timestamps and surrounding communications relate.
Unified evidence review
Review modern communications alongside email, documents and other ESI in one environment.
One Platform for Text Messages, Corporate Chat and Modern Evidence
Investigations rarely stay on one channel. A conversation may start in a text, continue in Teams, move to email and point to an attached document or image. CloudNine Review supports modern communication data from sources including:
- Mobile messaging: SMS and text messages, WhatsApp, WeChat and Facebook Messenger
- Corporate collaboration: Microsoft Teams, Slack, Google Chat and other supported collaboration data
- Social and digital communications: supported data from social media and other messaging platforms
- Email and traditional ESI: Outlook, Gmail, office documents, spreadsheets, PDFs and other files
- Mobile device evidence: supported files and artifacts collected from mobile devices and forensic sources
Litigation, investigations, regulatory inquiries or public records: the goal is the same. Understand the evidence in context.
Review at the Message Level. Produce With Confidence.
One message can decide whether a conversation is relevant, yet a thread may hold hundreds of messages with different evidentiary value. Tag individual messages, use bulk tagging when it fits, and keep the wider conversation for context and production planning. Then turn reviewed communications into organized deliverables:
- Configurable production templates standardize recurring workflows
- Flexible output: HTML or PDF conversation threads, plus natives, images, text and metadata
- 24-hour conversation threads keep the flow of communications for downstream review
- Production exclusions leave out tagged items according to your production rules
- Redaction, including automated redaction, removes redacted text from produced text output
Protect sensitive information without losing sight of the evidence, and move from review decisions to production without manual conversion and reconstruction.
More Efficient Review. Less Unnecessary Data Handling.
Converting messages into static documents adds processing, storage, organization and review steps, and across large collections that adds time and cost. Native conversational review removes that step.
Reduce conversion overhead
Review communications as conversations instead of converted documents.
Make more precise decisions
Tag what’s relevant message by message, and in bulk when it makes sense.
Improve reviewer efficiency
Follow exchanges without rebuilding them from separate records.
Streamline production
Templates, 24-hour thread exports and flexible formats cut repetitive prep work.
Keep evidence connected
Communications, email and documents stay together in one platform.
Choose your deployment
Cloud-based SaaS or On-Premise for more control over infrastructure and data.
Built for the Way You Need to Work
CloudNine Review SaaS
Self-service review with professional services and support when you need them. Upload data, process it, search and analyze communications, tag evidence and prepare productions, without managing the review infrastructure yourself.
Ideal for: law firms, corporate legal departments, investigations teams and legal service providers that want flexible access to modern-data review.
CloudNine Review On-Premise
Modern-data review inside an on-premises or private-cloud environment you control, to meet internal security, data-governance and infrastructure requirements, with no recurring CloudNine hosting fees.
Ideal for: government agencies, regulated organizations, corporations with sensitive data, and firms or providers that want infrastructure control and cost predictability.
Technology That Works With Your Team
Not every matter should be fully self-service. Some collections are complex, deadlines are tight, or your team needs extra expertise to prepare data and finish productions. CloudNine pairs its technology with professional services, from data preparation and processing through review and production.
Do the work yourself, bring in help when you need it, and handle traditional and modern data on one platform.
Text Message and Chat Data eDiscovery FAQs
Supported text and chat data appears in a familiar, near-native conversational format with chat-bubble views, so reviewers can follow the exchange between participants and the sequence of messages.
No. CloudNine Review reviews supported text and chat data in its conversational presentation, removing the step of converting messages into static documents first.
Yes. Reviewers can tag individual messages for relevance, privilege, confidentiality or other criteria, and use bulk tagging across selected items when appropriate.
Supported sources include SMS and text messages, WhatsApp, WeChat, Facebook Messenger, Microsoft Teams, Slack, Google Chat, supported social media data and mobile device evidence, alongside email and traditional ESI.
Supported modern communications can be produced as HTML or PDF conversation threads, including 24-hour thread views, as well as natives, images, text and metadata. Configurable templates and production exclusions help standardize recurring productions.
Yes. CloudNine Review includes redaction capabilities, including automated redaction functions, and removes redacted text from produced text output.
Yes. CloudNine Review SaaS and CloudNine Review On-Premise both support modern-data review, so you can choose the deployment that fits your security, infrastructure and budget requirements.
STOP RECONSTRUCTING CONVERSATIONS. START UNDERSTANDING THE EVIDENCE.
Text messages and chat aren’t peripheral evidence anymore. They’re central to how people work, communicate and make decisions. See how CloudNine Review SaaS and On-Premise handle them, from processing through final production.
Review the conversation. Understand the context. Produce the evidence.
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